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Forum Discussion
Photo backup on iPhone isn’t working
I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found ...
I also logged out and back in again. It works after logging in until I close the app, after reopening, the error is back.
I also noticed that after login, when it’s working, the layout of the Photos tab is the same one I’m used too. When it stops working, the layout slightly changes (different font size, icon and wording on the Photos tab). It looks like if some sort of beta feature was switched on…
I also noticed that after login, when it’s working, the layout of the Photos tab is the same one I’m used too. When it stops working, the layout slightly changes (different font size, icon and wording on the Photos tab). It looks like if some sort of beta feature was switched on…
The *only* way to get this new version to sync properly for me is to log out, log in, re-set all the photo backup, background, videos etc etc settings. Then it works until I leave the app (background upload set or not, doesn't matter).
When I go back in it after adding a new image, it just says "Starting photo backup. Looking for photos...", but it never actually does anything. Been messing with this off and on since this last update a few days ago.
Dropbox team, this is happening to several people here, obviously. I've updated to the latest IOS, rebooted, deleted the app and rebooted and re-installed, turned of every possible option available in Dropbox/Account area, and in settings (except for auto update of the app). Nothing works except logging out. logging in, and then going through all the steps. Yeah, that's not going to be a thing that I'll be doing much longer. So let's focus on this problem, ok?
IOS: 14.5
iPhone 7 Plus
256 Gig, 68 Gig available
