Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Em_6's avatar
Em_6
Collaborator | Level 8
5 years ago

Photo backup on iPhone isn’t working

I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found ...
Camera uploads
Mobile
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey guys, happy Monday! 

Just wanted to reach out, and ask if the issue remains on your end.

If it does, can I reach out to both BuckWebb & Em_6 via email so we can take a closer look into this? 

Thanks!
RobChafer's avatar
RobChafer
Explorer | Level 3
5 years ago

I also had the 'iPhone not backing up my new photos' issue after I updated to the most recent version. I had done lots of things over a week or so. After reading this thread I signed/out in and it now works. Hurrah. The last message I got before reading this forum was

 

'Dropbox photo backup stopped working Contact Dropbox to fix it'

 

Which would seem to imply it was more than just an authentication issue.

 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!