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Forum Discussion

Em_6's avatar
Em_6
Collaborator | Level 8
5 years ago

Photo backup on iPhone isn’t working

I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found ...
Camera uploads
Mobile
Ilona_S's avatar
Ilona_S
New member | Level 2
5 years ago
Hello
There was another thread on this I tried to join but couldn’t add to.
I have just started my professional plan. I only got this to resolve an issue I am having anyway with getting photos off my iPhone 8 Plus.
I have a fully updated phone and presumably app as I literally just downloaded it.
I have selected a large number of photos to upload - but it’s not doing anything.
Help please.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey Ilona_S, I hope you're doing well! 

I've merged your question under this similar thread. 

Have you tried connecting to a different WiFi network or through cellular data?

Also, feel free to take a look into the previous troubleshooting steps, and let me know if any of them resume your Camera Uploads.

Cheers!
  • Abufinzio's avatar
    Abufinzio
    Helpful | Level 7
    5 years ago

    hello, i have this problem too on my ios device

    - ios is updated
    - dropbox cache cleared
    - dropbox was reinstalled (yes, to the latest version...)
    after all those helpdeskish useless things can you please release a dropbox update with the old uploader while you fix the new one?
    thank you

     

     


    p.s. to upload the photos that were not retrieved by the automatic (broken) backup i used the manual one and another BIG problem has occured: heic photos have been converted to jpeg, that is not good (no, the file format option in the settings is for the automatic backup, no for the manual upload)
    if i upload something to dropbox MUST REMAIN THE SAME, not a byte should be modified, for photos and video too

     

    to move some photos i had to use google drive...

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