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Em_6's avatar
Em_6
Collaborator | Level 8
5 years ago

Photo backup on iPhone isn’t working

I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found ...
Camera uploads
Mobile
Meribelman's avatar
Meribelman
Explorer | Level 4
5 years ago

Hi 

 

I have happily and successfully used dropbox photo back up forever!  My iphone 12 Pro iOS 14.5.1 128GB is now not behaving well between Photos and Dropbox camera uploads.  Signed in and on opening the Photos tab in the Dropbox app tells me "looking for photos".  this is as far as it gets. 

 

 

If I uninstall Dropbox app completely, reinstall, sign in, and then try - it works.  But I must stay with the app and keep the screen active.  Any change and it goes back to "looking for photos".  Then a repeat of the uninstall / reinstall process is required for it to work again.

 

There is no background back up at all.

 

Any advice most welcomed.  Many thanks

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey Meribelman, thanks for posting your question here!

I've merged your post under this thread, since it echoes what others have also mentioned. 

Can you try Walter's steps shown here, and let me know if this works out for you?
  • KerryL28's avatar
    KerryL28
    Helpful | Level 5
    5 years ago
    Still nothing works for me.
    I have to sign out and log sign back in every time I want to backup.
    I tried everything:
    Clear cache
    Uninstall and reinstall
    Update iOS and app
    blah blah...

    Paying money for something that was working great and has Unfortunately stopped and there doesn’t appear to be any urgency to fix it.

    Have an alternative, just need to transfer everything and I will then cancel Dropbox.

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