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Em_6's avatar
Em_6
Collaborator | Level 8
5 years ago

Photo backup on iPhone isn’t working

I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found ...
Camera uploads
Mobile
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey Hugo D.3, welcome to our Community!

Remember that the initial sync after a Dropbox app upgrade will normally take a little longer.

You'd have to set aside 30 minutes to an hour for that.

If the issue remains after this time-frame, give me a shout.

Also KerryL28 would it be okay for me to send you an email, so we can have a closer look into this, please?

Hugo D.3's avatar
Hugo D.3
New member | Level 2
5 years ago

Thanks for the answer. It now seems that with only a few photos left to upload, the app manages to analyze the library then upload if given enough time.

 

I'll see how it goes with more photos and vidéos.

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