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Forum Discussion

Em_6's avatar
Em_6
Collaborator | Level 8
5 years ago

Photo backup on iPhone isn’t working

I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found ...
Camera uploads
Mobile
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey Hugo D.3, welcome to our Community!

Remember that the initial sync after a Dropbox app upgrade will normally take a little longer.

You'd have to set aside 30 minutes to an hour for that.

If the issue remains after this time-frame, give me a shout.

Also KerryL28 would it be okay for me to send you an email, so we can have a closer look into this, please?

KerryL28's avatar
KerryL28
Helpful | Level 5
5 years ago
Hi Lori,
Yes, that is ok to email me
  • Em_6's avatar
    Em_6
    Collaborator | Level 8
    5 years ago
    Update:

    This is from an email I received

    “The new version is still in the rollout stage.

    If you keep the app in the foreground for 7/10 minutes to if the fix takes hold.
    Please don’t let the app go to sleep or the screen lock during this time.”

    -

    For me this didn’t work, but could be of use to somebody here. Let me know if it does, thanks.
    • Abufinzio's avatar
      Abufinzio
      Helpful | Level 7
      5 years ago

      - 07 june 2021

      - app version: 238.3.2

      - ios 14.6

      - media in the gallery: about 11000

       

      the photo uploader is still broken

      sometimes i have to delete and restore a media to be recognized by dropbox
      please, restore the old uploader while you try to fix the new one
      thank you

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Thank you KerryL28.

    Don't forget to check your emails whenever you have time. 
    • Abufinzio's avatar
      Abufinzio
      Helpful | Level 7
      5 years ago

      - 28 june 2021

      - app version: 240.2.4

      - ios 14.6

      - media in the gallery: about 11000

       

      some photos or video aren't still retrieved therefore not uploaded from the dropbox backup.

      please restore old backup/uploader engine or whatever it is

      Thank You

      • Abufinzio's avatar
        Abufinzio
        Helpful | Level 7
        5 years ago

        - 01 july 2021

        - app version: 242.2.2

        - ios 14.6

        - media in the gallery: about 11000

         

        some photos or video aren't still retrieved therefore not uploaded from the dropbox backup.
        a workaround was to delete the media and then restoring it to start the upload, now not even this

        please restore old backup/uploader engine or whatever it is

        Thank You

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