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Forum Discussion

Em_6's avatar
Em_6
Collaborator | Level 8
5 years ago

Photo backup on iPhone isn’t working

I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found ...
Camera uploads
Mobile
Em_6's avatar
Em_6
Collaborator | Level 8
5 years ago
Update:

This is from an email I received

“The new version is still in the rollout stage.

If you keep the app in the foreground for 7/10 minutes to if the fix takes hold.
Please don’t let the app go to sleep or the screen lock during this time.”

-

For me this didn’t work, but could be of use to somebody here. Let me know if it does, thanks.
Abufinzio's avatar
Abufinzio
Helpful | Level 7
5 years ago

- 07 june 2021

- app version: 238.3.2

- ios 14.6

- media in the gallery: about 11000

 

the photo uploader is still broken

sometimes i have to delete and restore a media to be recognized by dropbox
please, restore the old uploader while you try to fix the new one
thank you

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