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Forum Discussion

Em_6's avatar
Em_6
Collaborator | Level 8
5 years ago

Photo backup on iPhone isn’t working

I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found ...
Camera uploads
Mobile
KerryL28's avatar
KerryL28
Helpful | Level 5
5 years ago
Hi Lori,
Yes, that is ok to email me
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thank you KerryL28.

Don't forget to check your emails whenever you have time. 
  • Abufinzio's avatar
    Abufinzio
    Helpful | Level 7
    5 years ago

    - 28 june 2021

    - app version: 240.2.4

    - ios 14.6

    - media in the gallery: about 11000

     

    some photos or video aren't still retrieved therefore not uploaded from the dropbox backup.

    please restore old backup/uploader engine or whatever it is

    Thank You

    • Abufinzio's avatar
      Abufinzio
      Helpful | Level 7
      5 years ago

      - 01 july 2021

      - app version: 242.2.2

      - ios 14.6

      - media in the gallery: about 11000

       

      some photos or video aren't still retrieved therefore not uploaded from the dropbox backup.
      a workaround was to delete the media and then restoring it to start the upload, now not even this

      please restore old backup/uploader engine or whatever it is

      Thank You

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