Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Em_6's avatar
Em_6
Collaborator | Level 8
5 years ago

Photo backup on iPhone isn’t working

I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found ...
Camera uploads
Mobile
Em_6's avatar
Em_6
Collaborator | Level 8
5 years ago

KerryL28 I'm considering it. I really want dropbox to sort this mess out because when its working properly I really prefer it to other cloud storages. the specialist team just say they're working on it, but obviously there's been several updates since this problem started and its just getting worse. hopefully we can get some money back though

n3o's avatar
n3o
New member | Level 2
5 years ago

Hey,

 

have you updated to the latest verion 244.2.2 ? is it working now?

 

Thank you

  • KerryL28's avatar
    KerryL28
    Helpful | Level 5
    5 years ago
    I updated to 244.2.2 on iPhone 11 Pro with up to date iOS and it’s still not resolved 😠
    • Evan P.4's avatar
      Evan P.4
      Explorer | Level 4
      5 years ago

      Mine has been mostly working on neweest app version on iPhone 12, though occasionally I have to "jumpstart" it by clearing cache. That seems to trigger new photo uploads.

      • KerryL28's avatar
        KerryL28
        Helpful | Level 5
        5 years ago
        Finally, after almost 5 months, and having to login every time I wanted to do an upload, a few days ago it started working again!
        I had previously tried everything, updating iOS, updating Dropbox, clearing cache, you name it, I tried it.

        Hooray! It good news, because I was going to spend next week moving everything from Dropbox and cancel before my yearly renewal was due in September.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!