Forum Discussion

Em_6's avatar
Em_6
Collaborator | Level 8
4 years ago

Photo backup on iPhone isn’t working

I’ve been using Dropbox to backup my iPhone and noticed recently it’s been really slow. Last night I went to back it up again but it just said it was starting photo backup, but it still hasn’t found ...
Camera uploads
Mobile
Evan P.4's avatar
Evan P.4
Explorer | Level 4
4 years ago

Mine has been mostly working on neweest app version on iPhone 12, though occasionally I have to "jumpstart" it by clearing cache. That seems to trigger new photo uploads.

KerryL28's avatar
KerryL28
Helpful | Level 5
4 years ago
Finally, after almost 5 months, and having to login every time I wanted to do an upload, a few days ago it started working again!
I had previously tried everything, updating iOS, updating Dropbox, clearing cache, you name it, I tried it.

Hooray! It good news, because I was going to spend next week moving everything from Dropbox and cancel before my yearly renewal was due in September.
  • RobChafer's avatar
    RobChafer
    Explorer | Level 3
    4 years ago

    Still broken for me: version version 246.2, iOS 12.5.4

  • KerryL28's avatar
    KerryL28
    Helpful | Level 5
    4 years ago
    Working now with
    Dropbox 246.2.4
    iOS 14.6

    But not immediately, after a week of the Dropbox update!
  • Em_6's avatar
    Em_6
    Collaborator | Level 8
    4 years ago
    Mine is working again too, it seems. The update has done something to the thumbnail and how many files it says it has to upload which I don’t like but I’m just glad it’s actually working again

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