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sulevreisberg's avatar
sulevreisberg
Explorer | Level 4
7 years ago
Solved

Photo sync from Samsung Galaxy not instant

The photos taken by Samsung Galaxy are not immediately synced to Dropbox for some reason. It seems it takes several hours to sync them, although the phone is connected to Wifi and also syncing over a...
Android
Camera uploads
Mobile
sync
  • Daphne's avatar
    Daphne
    7 years ago
    Hey there sulevreisberg,
     
    So as a first step, can you try clearing the cache through the Dropbox app with the steps below:
     
    1. Tap the menu icon in the top left of the screen.
    2. Select the option Settings.
    3. Select Clear cache.
     
    After doing so please restart the app and see if you still see the same behavior. If the issue persists then please let me know if this happens for all uploads (videos and photos). Also, please clarify if you see the photos being uploaded for this long period or does it take a long time let’s say for the app to “recognize” there are new files to upload?
     
    Let me know how it goes - Thanks!
BK15's avatar
BK15
New member | Level 2
7 years ago
Thanks for your reply.
It seems that mainly the new photos are uploaded but some missing ones. I have the photos from June 2019 up until now but then one photo from Feb 2018 is at the bottom of the list. I would prefer to have all of my photos uploaded (including camera roll and other folders), if possible.

My dropbox app is 158.2.2 and my phone is Samsung Galaxy S8+.

I am not sure how to attach a screenshot here, basically these are included in my app setting:-
Camera uploads - on
Upload video - on
Background uploading - battery greater than 40%
Time frame - all photos
Use cellular data - off

Thanks again.
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Hey BK15, thanks for that info!

Could you just try toggling off the camera uploads option and then turning it back on again to see if that will trigger it to upload the remaining photos?

Also, are the recent photos that are missing files that you have edited or applied a filter to at all?

Let me how it goes - thanks!

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