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Forum Discussion

Big_Al_71's avatar
Big_Al_71
Explorer | Level 3
8 years ago
Solved

Photo uploads on Android not working unless I open the app

Hi, I have the photo uploader feature turned on on my Samsung Galaxy S7, which I believe works overall. Although I have noticed that if I need it to upload a photo that I have recently taken, I need ...
Android
Camera uploads
Mobile
sync
upload
  • Joseph D.11's avatar
    Joseph D.11
    7 years ago

    Ok, so this appears to fix the issue. Turn off battery optimization for Dropbox.

    There may be a more direct route, but here are the steps on my Pixel 3 with Pie"

    Settings
    ->Apps and Notifications
    ->Dropbox
    ->Advanced
    ->Battery
    ->Battery Optimization
    ->All Apps
    ->Dropbox
    ->Don't optimize
    ->Done

Joseph D.11's avatar
Joseph D.11
Helpful | Level 6
7 years ago

Ok, so this appears to fix the issue. Turn off battery optimization for Dropbox.

There may be a more direct route, but here are the steps on my Pixel 3 with Pie"

Settings
->Apps and Notifications
->Dropbox
->Advanced
->Battery
->Battery Optimization
->All Apps
->Dropbox
->Don't optimize
->Done

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Thanks for letting me know what worked for you, Joseph D.11, awesome work on the troubleshooting! :grinning:
 
If the issue persists or you have any other questions, just give me a shout. In the meantime, have a wonderful day ahead! 
  • Kevin B.13's avatar
    Kevin B.13
    Explorer | Level 4
    7 years ago

    Same issue here on my OnePlus 6.
    Dropbox app is excluded from battery management.
    Only when you open the app, the upload starts.  After closing the app, it keeps working automatically for a few minutes. After that... it just stops working.  Untill you open the app again.
    Already unistalled the application and re-installed again. Doesn't solve the issue.

    Please advise.

    • Lusil's avatar
      Lusil
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Sorry to hear that, Kevin B.13. 
       
      Have you tried some of the suggestions in this article?
       
      If you’re still having trouble with this, could you please try toggling the camera uploads option on your mobile app off and then back on again? 
       
      Could you also send me a screenshot of any error that you may be seeing (omitting personal info) so as to have a better understanding of what your concern?
       
      Thanks in advance!
    • Joseph D.11's avatar
      Joseph D.11
      Helpful | Level 6
      7 years ago

      Please, try the accepted solution. As mentioned, it is separate from battery saver and new in Pie.

      • Kevin B.13's avatar
        Kevin B.13
        Explorer | Level 4
        7 years ago

        Joseph D.11 
        I'm not sure what your pointing at? The accepted solution involves turning off battery optimization for the application, which i did. Still the images taken on the phone are not uploaded until I open the app.  Turning toggling the camera uploads on/off, fixes it for a little while, but not permanently. After a few minutes/hours the images don't automatically upload towards DB camera uploads folder.
        It used to work flawlessly, but I presume some update (dropbox or OnePlus) ruined this great functionality.

         

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