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Forum Discussion

Big_Al_71's avatar
Big_Al_71
Explorer | Level 3
8 years ago
Solved

Photo uploads on Android not working unless I open the app

Hi, I have the photo uploader feature turned on on my Samsung Galaxy S7, which I believe works overall. Although I have noticed that if I need it to upload a photo that I have recently taken, I need ...
Android
Camera uploads
Mobile
sync
upload
  • Joseph D.11's avatar
    Joseph D.11
    7 years ago

    Ok, so this appears to fix the issue. Turn off battery optimization for Dropbox.

    There may be a more direct route, but here are the steps on my Pixel 3 with Pie"

    Settings
    ->Apps and Notifications
    ->Dropbox
    ->Advanced
    ->Battery
    ->Battery Optimization
    ->All Apps
    ->Dropbox
    ->Don't optimize
    ->Done

Kevin B.13's avatar
Kevin B.13
Explorer | Level 4
7 years ago

Same issue here on my OnePlus 6.
Dropbox app is excluded from battery management.
Only when you open the app, the upload starts.  After closing the app, it keeps working automatically for a few minutes. After that... it just stops working.  Untill you open the app again.
Already unistalled the application and re-installed again. Doesn't solve the issue.

Please advise.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Sorry to hear that, Kevin B.13. 
 
Have you tried some of the suggestions in this article?
 
If you’re still having trouble with this, could you please try toggling the camera uploads option on your mobile app off and then back on again? 
 
Could you also send me a screenshot of any error that you may be seeing (omitting personal info) so as to have a better understanding of what your concern?
 
Thanks in advance!

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