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NMDenise's avatar
NMDenise
Explorer | Level 4
3 years ago
Solved

Photos not syncing from my mobile to Dropbox

Not sure if I picked the right board.  Here is my issue.  Photos taken on my iPhone are synced to my PC.  The photos show up in my camera uploads in Dropbox.  But when I try to attach some photos from that folder to FB Marketplace they are not showing up in the camera upload selection.  I don't understand this because if I open the Dropbox app on the PC, the photos are there.  Lately the syncing from the phone to the PC has been sporadic.  I either have to go into Dropbox on my phone and click on Photos on the bottom to back them up or I have to start the syncing process on the PC (which is a pain).  Any help would be appreciated.

  • Jay's avatar
    Jay
    3 years ago

    Seeing as the issue is with the Facebook site, we're not really able to assist further, since the files are visible in the Dropbox folder normally. 

     

    I'd recommend contacting them for further assistance on this matter. 

16 Replies

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  • NMDenise's avatar
    NMDenise
    Explorer | Level 4
    3 years ago

    Even changing it to All Files they are not showing up.  This is so strange!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    This may not be related to Dropbox, but more for what Facebook can accept as an image. 

     

    Just for clarification, the images aren't showing any file extensions, so we can't confirm what type of file they are, even though they have thumbnails

     

    Could you try showing the file extensions on your machine, and see if the images are JPG or PNG images, or another type of file?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the clarification NMDenise 

     

    Can you try renaming or moving the files and let us know if the issue persists? 

  • NMDenise's avatar
    NMDenise
    Explorer | Level 4
    3 years ago

    I have done that and it is still the same issue.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Seeing as the issue is with the Facebook site, we're not really able to assist further, since the files are visible in the Dropbox folder normally. 

     

    I'd recommend contacting them for further assistance on this matter. 

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