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Forum Discussion
Please change the "reply-to" email on Dropbox Transfers to the sender and NOT noreply@dropbox.com!
I would think this would have been the logical way to set up emails when you send a Dropbox Transfer to someone, but alas:
the current recipient's email when sending a Dropbox Transfer is:
from: noreply@dropbox.com
Hi "Someone"
"Joe" (...@gmail.com) sent sent you a file. It'll be available to download until.....
when someone hits REPLY to the email, it replies to noreply@dropbox.com!!????
PLEASE, this makes no sense at all!!! When a recipient hits REPLY, is should NOT reply to noreply@dropbox.com, it SHOULD reply to ...@gmail.com, the sender of the transfer, not the noreply dropbox email.
I would think this would be basic logic, the entire premise of sending from a noreply email is to NOT have the recipient automatically reply to that email address! The actual sender's email is in the first line of the email, PLEASE just change the "reply-to" field so that recipients will reply to the SENDER and not noreply@dropbox.com as basic logic would dictate!
2 Replies
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- Nancy
Dropbox Community Moderator
Hey risottto! Thanks for your post.
Since "noreply@dropbox.com” is the sender of the specific email (the email wasn’t sent by the creator of the file transfer, but Dropbox), it’d make sense to see "noreply@dropbox.com” as the recipient, when hitting on the “Reply” option.
This is indeed an automated email that functions more like a notification to let the recipient know that a new file transfer has been shared with them, rather than a channel of communication. If the recipient wants to reply back to the sender, they can always replace "noreply@dropbox.com” with the email address of the sender that's shown in the original email, after clicking on "Reply".
However, as I understand what you’d like to achieve, I’ve passed this on as feedback to our team, so that they can also have a look.
If you need something else, feel free to let me know.
you of course can select the email in the message, copy that email, then hit reply, then delete noreply then paste in the email. Why in the world would you add 5 unnecessary extra steps?
There would be absolutely ZERO occasions where a recipient of a notification would want to email noreply back, and 100% of the time they would want to reply to the sender!
This is such an easy bug to fix, just please change the “reply-to” field in the notification email. I have gotten multiple complaints from clients who tried to reply to their notifications and gotten bounced.
It’s not rocket science, why make a one step intuitive “reply” into: first identifying the noreply (which is obfuscated as the name “Dropbox Transfer” in email clients) then adding another 5 steps to replace that email (if they even recognize it)???!!!
