Please help me stop an automated upload-process. It began after linking my new Laptop.

Hi Jay,

    1. Following your advice, I clicked on “events page” (in your text) and scrolled down.

• Could not find info about “where the new files were added from?”
• While there, I counted 142 deletions I made, on 13/12/2023.

    2.Then, in the “Search” window I typed “Where were the new files added from?”

• After clicking the “Search Icon”, nothing happened.

    3. Next, I clicked on, “All events” and a drop-down window opened.

• None were active.

   4. Now, the next 5 screen-shots (from Dropbox) is Stage -1, of addressing the following request by Jay. (Stage -2 completes that, by comparing 3 screen shots, from my Laptop: at Item Nos. 9 – 12 below!)

• He said, “you'll need to manually check your files and folders in the Dropbox folder to see what could be taking up your quota.”  (Which is actually the difference between 1.6 - which I had already used; and the ' maxed out' 2.3 GB.)
• This series-of-five screen-shots clearly show that (a) heaps of photos were uploaded. And (b) they clearly trace across to my Laptop!
• Cos as you will see, the (i) images and (ii) File-names – of both sets are IDENTICAL!!

          What we clearly see here is 5-sets of photos’. 

    5. This 2nd shot shows which set of (uploaded) photos I’m about to open.

    6. Now I’ve selected the second photo - & also enlarged it – in the 2nd screenshot, below.

    7. Obviously, this screen-shot is a photo, of miniature sculptures, arranged by the artist.

    8. Hannah & Jay give different reasons for being skeptical, that any photos (or other files), were uploaded by Dropbox; from my Laptop. Jay suggested that …

• “Perhaps you have an app or service that is moving files into your Dropbox folder, or another machine you own is syncing files to your account.”
• The answer is No, to both of your suggestions!!
• None of the photos or other files which (spontaneously) uploaded to Dropbox; are on my Tablet, nor phone!  They only exist on my Laptop!!
• All those images were old photos – which I SCANNED to my Laptop!
• None were transferred to another machine!

  9. What I’ll do now, is prove to you that those pictures …

• Are on my Laptop.
• Since they do NOT exist on another machine – this is where they came from!
• And the only system I have, that’s able to ‘auto-upload’ files: is Dropbox!

   10. Okay, here is a screen-shot of photo-files (on my Laptop.)  Notice the highlighted 'folder' …

• Has the same name, as in earlier screenshots; from inside Dropbox.
• “Z - Coburg West P.S - Mini-SCULPTURES - Gr 4 Coburg West”

    11. This time please notice “I’ve selected the second photo” once again. (See No. 6 above!) 

    12. Here is the same photo …

• Obtained direct from photo-files on my Laptop.
• This photo and File-name are the same: as those you already saw in (See No. 6 & 7 above!)

    13. Okay … I could provide the same evidence, for hundreds of other photos!

• Cos the originals of all photos (spontaneously) uploaded to Dropbox, actually
• Exist on my Laptop: and only there!

    14. FINALLY … I request that from here on – until fully resolved; my Case be handled by someone, with the Seniority required to …

• Sort out this mess.
• Take responsibility for awkwardness itemised below.
• Before emailing Dropbox, I spent heaps of time researching the problem.
• That was made far worse by Dropbox’s, totally in-adequate printed directions: about cancelling automated uploads. (See ‘Item No. 9 from my 1st email.
• Even directions – and suggestions made by Hannah and especially Jay, may have been procedurally correct. But did those clarify anything at all, for you?
• My 1st email to Dropbox’s “Community assistance” gave a clear overview (in Item Nos.9 & 11). I showed that suitable, clear ‘diagnostic, & trouble-shooting strategies’ were not provided by Dropbox.
• Yet vivid evidence I obtained from the Community assistance ‘Archive’ (see Item No. 11) makes it clear; I’m certainly not the first person to be messed-about, like this!!!
• Which is why my initial contact, was careful to be very clear.
• For I hoped, targeted attention would be given right from the start!

    Therefore, as well as cancelling the ‘auto-upload function’ for me; I ask you to consider …

• A meaningful explanation of what caused the problem.
• Plus suitable redress – for the cumulative & enormous nuisance caused: by each of the above contributing factors.

Regards from GraemeH