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Problem sharing files. Once I email the document, no one can open the links.
I am trying to send a word document with links to files I've uploaded to my Dropbox. The links work when I read the document on my computer but once I email the document, no one can open the links. I...
Hey NoirinS, let's jump right into this!
Do you notice this 400 error on a specific browser? Have you tried using an entirely different one?
It's odd that your device isn't listed under your connected computers. Is it possible that you're using the website, instead of our app?
I'm asking because your Dropbox list of devices shows your connected devices at that moment. All you'd need to do would be to download, and install our app if you haven't already.
I'll be waiting for your updates!
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHi NoirinS, if the links works normally, then something in Word itself is changing the links.
Have you tried copying and pasting the link, without opening it, to see if something has changed? Have you tried contacting Microsoft support for them to assist with the Word issue?
Hi Jay,
I looked at the links as you suggested and the emailed link had added the letters amp; just before the end:
Emailed link (last few ldigits): 4ebh1debv&dl=0
Original document link: 4ebh1debv&dl=0
I then set up a test doc with a link to see would it always add the letters amp; at the same place, and for the first time in over a week, the link worked in the emailed document! And there was no difference in the hyperlinks. (System must have known it was being tested so decided to be good!)
Weird. Can't see anything I have done to fix it. Maybe an intermittant fault? But several times over the past week it has failed.
Anyway, thanks for the suggestion - it certainly seems to have helped!
Best,
Noirin
- Rich
Super User II
NoirinS wrote:
I looked at the links as you suggested and the emailed link had added the letters amp; just before the end ...
Just for some additional insight, what you're seeing with & being added to your link is actually the link being encoded, likely by your email client, to remove certain characters. In this case, the ampersand (&) is being encoded as &.
