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Arielbar's avatar
Arielbar
Explorer | Level 3
3 years ago

Problem with sharing from my iPhone

Hi From yesterday I can’t share files from my iPhone - the WiFi net is ok and I checked it also with cellular data - the files ( mostly pictures ) doesn’t load - is there any bug with the new versio...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there Arielbar, sorry to hear about this.


Can you please reboot your device and/or clear the app's cache and let us know if this persists?

 

If it does, I'd like a screenshot of any errors you might be getting or the screen where you get stuck.

 

Also, if you could clarify your device's exact OS version and the version of the Dropbox mobile app installed there, I'd appreciate it. 

 

Thanks so much!

Arielbar's avatar
Arielbar
Explorer | Level 3
3 years ago
Dear Walter .
Thank you very much for your explanation .
I rebooted the application and the iPhone with no impact with the problem.
Screenshot - movie was better - in remains in this “loading” situation for minutes when I know that there are just 5 jpg files up to 1mb without loading even one file when the WiFi is ok - I also checked with cellular - it’s the same.
Dropbox version 324.2
iOS version 16.3.1
iPhone 13
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    So the issue is with uploading the files not sharing them - is this correct Arielbar? 

    • Arielbar's avatar
      Arielbar
      Explorer | Level 3
      3 years ago

      Dear Walter

      Yes - the problem is with uploading the files to Dropbox

      I'm loading now IOS 16.4.1 - do you think that it can solve the problem ?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Arielbar! I hope you’re doing well and sorry for jumping in.

         

        Has your OS upgrade been completed? Do you see any difference now? 

         

        If not, can you let me know if the files you’re having this issue with are being automatically uploaded to the Dropbox app via camera uploads?

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