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Arielbar's avatar
Arielbar
Explorer | Level 3
3 years ago

Problem with sharing from my iPhone

Hi From yesterday I can’t share files from my iPhone - the WiFi net is ok and I checked it also with cellular data - the files ( mostly pictures ) doesn’t load - is there any bug with the new versio...
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Arielbar's avatar
Arielbar
Explorer | Level 3
3 years ago
Dear Walter .
Thank you very much for your explanation .
I rebooted the application and the iPhone with no impact with the problem.
Screenshot - movie was better - in remains in this “loading” situation for minutes when I know that there are just 5 jpg files up to 1mb without loading even one file when the WiFi is ok - I also checked with cellular - it’s the same.
Dropbox version 324.2
iOS version 16.3.1
iPhone 13
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

So the issue is with uploading the files not sharing them - is this correct Arielbar? 

  • Arielbar's avatar
    Arielbar
    Explorer | Level 3
    3 years ago

    Dear Walter

    Yes - the problem is with uploading the files to Dropbox

    I'm loading now IOS 16.4.1 - do you think that it can solve the problem ?

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi Arielbar! I hope you’re doing well and sorry for jumping in.

       

      Has your OS upgrade been completed? Do you see any difference now? 

       

      If not, can you let me know if the files you’re having this issue with are being automatically uploaded to the Dropbox app via camera uploads?

      • Arielbar's avatar
        Arielbar
        Explorer | Level 3
        3 years ago
        Dear Nancy,
        The iOS update solved the problem - not immediately but after few hours - maybe an Dropbox update came also ?
        Anyway, the strange problem was solved.
        Thx a lot for your help.
        Yours sincerely
        Ariel

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