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Forum Discussion
Problems placing images
Hi there,
We've never had a problem with Dropbox in the past, but this is now the 3rd time we've had to contact support in 2 weeks with problems. For the past 6 years, I've run dropbox on my Ma...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey designhive1, sorry to hear you're having issues with this.
It appears that you may be affected by a known issue with the Dropbox desktop app which causes online-only files not to open as expected, because the automatic download of the file is not triggered as it should be.
To workaround the issue you can make the file available offline by using the following steps:
- From Finder, you can simply double click on the file
OR
- Right-click (or control-click) the file you wish to open.
- Select Make available offline from the sub-menu.
- You should now be able to open your file without issue from the application
Note that our web and mobile experiences are unaffected by this issue while we sincerely apologize for the inconvenience this is causing.
For more details you can visit this Help Center article.
I hope this helps!
Did you not read OP's message? Your suggested workaround is exactly what he/she said was the problem.
Same issue here. Since the latest update, I now have to find each link in the InDesign file and make it available offline manually. We work on many big newsletters and pull files in from everywhere. Some files may have up to 200 links - takes forever to find and download them one-at-a-time. For new jobs, we're packaging all links into one folder and then just have to make that folder available offline but for existing jobs it's a nightmare. DB, please fix this asap!
