Forum Discussion

vwagner's avatar
vwagner
Explorer | Level 3
2 years ago

Problems syncing and getting Dropbox to recognize deleted files

I keep getting messages that my Dropbox account is over the 2 GB limit. I've removed several folders and file from Dropbox to my desktop to make room, but for some reason Dropbox hasn't recognized it...
desktop
Storage space
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey vwagner, would you mind sending us a couple of screenshots from both your Backup page online, and your plan page just to check what it reports? 

  • vwagner's avatar
    vwagner
    Explorer | Level 3
    2 years ago

    Hi Megan,

     

    Here are two screenshots. Backup.

     

    Plan.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thank you for the heads up vwagner!

       

      When you visit your home page, do you see any content there, or is your account empty? 

       

      What about any shared folders that might be occupying space in your account? 

      • vwagner's avatar
        vwagner
        Explorer | Level 3
        2 years ago

        I have a couple of shared folders, but nothing is showing up in the Backup page, even files and folders I haven't shared.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      What does your plan tab show in regards to your quota breakdown vwagner ?

       

      Also, how large are the shared folders you kept? 

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