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KarenB67's avatar
KarenB67
New member | Level 2
2 years ago

Quickbooks .qbw file not syncing

I am having a problem with one of my clients Quickbooks .qbw files not syncing to my shared dropbox folder.  The .nd and .dsn files from Quickbooks are syncing but not the .qbw.   There are two Quick...
desktop
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sync
KarenB67's avatar
KarenB67
New member | Level 2
2 years ago

No, we coordinate so that only one person at a time is opening the file. 

I'm not sure about the sync icon....we do track the date, time and file size to know we have the correct file.  We noticed that these were not correct.  That's when we changed the file name to see if it would sync.  The only files that synced through were the .nd and .dsn files.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

It sounds like either Quickbooks is OPEN and so it cannot sync, or, Quickbooks has moved the location of the file to outside of the Dropbox folder - have you checked where its saved?

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