Re: All folders on my dropbox are empty

Sorry to hear about this, TW_10.

Have you searched your deleted files page and your events page, to see if you can find the files?

Hello,

Yes I did.  Both locations show me the files that I did delete.  But I do not know why the other folders are empty.

I have no data in the dropbox.  I went from over the limit to nothing,,,,

Do I need to upgrade my plan to see the files that were there??

Hey TW_10. Upgrading your Dropbox account wouldn’t help with this, so let’s check what happened. 

When was the last time you were able to see all of your missing files within those folders on the Dropbox website?

Hi,

My files were there Jan 13th.

On the same day I deleted one folder with data in it that I did not need.

Since then, I can not see anything in my existing folder.  It says they are empty.

The other thing I did was disconnected old PCs from the DropBox connection. (I think I can only have 3 connected at one time).

Does this have anything to do with it??

-Thanks,

Can you describe the steps you took to disconnect those devices?

I removed it under the security tab:

These devices are linked to your personal Dropbox account.

I clicked the option to remove.

That shouldn’t affect the files/folders you’ve stored on your Dropbox account, indeed. 

The folders in question, are they shared with another user perhaps, or are they personal folders? 

If you go back to your Events page again, and scroll down before the 13th of January, are you seeing something more?

The only events are from Jan 13 - deleting the files.

I haven't used the service for a while but I want some of the data.

Makes no sense.  What else can I check.

Is there a technician that can look at my account and verify this???

There is nothing else we can speculate about,,,

Thank you

Hey TW_10, thanks for the additional info and don't worry, we'll get to the bottom of this.

Do you remember any example names of files that you can search through the search bar in your "all files" page, to see if you can find out more about where they might be?

Not really.  A lot of what I'm looking for is photos.

I don't understand how it kept telling me I'm out of storage.  Then I deleted one large folder and now I can't access anything.

It is strange indeed, but can you confirm that you've checked all the events from the events page?

Perhaps the photos in question were deleted along with the other files by mistake?

I do not see them in there

Hi again, TW_10. One more thing I’d like to ask is if you have any other email addresses, besides the one you see on this page. 

If you do, please check whether you have another Dropbox account linked to them, where your files could be saved. I’d like to rule out this possibility as well, and go from there.

Hi,

No. Just one e,mail.

Thanks, TW_10.

Would you perhaps want us to send you an email, so we can help you restore your entire account to how it was before the 13th of January, to see if that helps bring the files back?