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jsrealpro's avatar
jsrealpro
Explorer | Level 3
3 years ago

All folders on my dropbox are empty

Here is my situation.    Person A shared folders with Person B.  Person B shared the same folders with me so I can view and edit/upload new files.  I signed up for dropbox on my laptop and downloa...
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TW_10's avatar
TW_10
Explorer | Level 3
2 years ago

Hello,

 

Yes I did.  Both locations show me the files that I did delete.  But I do not know why the other folders are empty.

 

I have no data in the dropbox.  I went from over the limit to nothing,,,,

 

Do I need to upgrade my plan to see the files that were there??

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey TW_10. Upgrading your Dropbox account wouldn’t help with this, so let’s check what happened. 

     

    When was the last time you were able to see all of your missing files within those folders on the Dropbox website?

    • TW_10's avatar
      TW_10
      Explorer | Level 3
      2 years ago

      Hi,

       

      My files were there Jan 13th.

      On the same day I deleted one folder with data in it that I did not need.

       

      Since then, I can not see anything in my existing folder.  It says they are empty.

       

      The other thing I did was disconnected old PCs from the DropBox connection. (I think I can only have 3 connected at one time).

      Does this have anything to do with it??

      -Thanks,

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Can you describe the steps you took to disconnect those devices?

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