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Forum Discussion

jsrealpro's avatar
jsrealpro
Explorer | Level 3
2 years ago

All folders on my dropbox are empty

Here is my situation.    Person A shared folders with Person B.  Person B shared the same folders with me so I can view and edit/upload new files.  I signed up for dropbox on my laptop and downloa...
Desktop
Share
Shared Folders
Sync
TW_10's avatar
TW_10
Explorer | Level 3

I do not see them in there

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Hi again, TW_10. One more thing I’d like to ask is if you have any other email addresses, besides the one you see on this page. 

 

If you do, please check whether you have another Dropbox account linked to them, where your files could be saved. I’d like to rule out this possibility as well, and go from there.

  • TW_10's avatar
    TW_10
    Explorer | Level 3
    10 months ago

    Hi,

     

    No. Just one e,mail.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Thanks, TW_10.

     

    Would you perhaps want us to send you an email, so we can help you restore your entire account to how it was before the 13th of January, to see if that helps bring the files back?

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