Re: I get the message that my files might contain phishing content

Welcome aboard the Community, oharaeservice. 

Did you receive any emails from Dropbox about the ban? Also, is this the first time you’re having this issue? 

Let me know, and we’ll take it from there.

Hi Nancy,

We have received no emails from Dropbox about the ban.  The account affected is [removed per the Community's Guidelines] and this is the first time we have ever had this issue, and the account has been active for about 10 years.

It is causing great frustration as it is depended upon for sharing large files, so assistance at your earliest convenience would be most appreciated.

thank you,

Karen

Hey oharaeservice - sorry to jump in here, but would it be OK if we sent you an email to have a further look internally?

Otherwise, you can reach out to our team from your end for further assistance with this via this form. 

Yes. Please do.  

Hi oharaeservice, I just sent you an email, I'll see you there!

Megan,

Whatever is supposed to be working here with regarding the email received and an open ticket,  it is not.  Emails are coming into my personal email address that is a separate free Dropbox account and not the one having the issue.  It is the [removed per Community Guidelines] account that is being impacted by this sharing issue.  

Is there a way to set up the ticket for the correct account so that I don't get an error when clicking on the ticket link?

Or, even better, is there a way for you to re-allow sharing back on all of the Dropbox files in the above-referenced Dropbox account?

If this cannot get resolved shortly, our firm is going to have no choice but to move our files to a different sharing platform.

Thank you,

Karen

Hi again, Karen! Due to security reasons, we can only log tickets with the email address that’s linked to the Community profile from which you’re currently contacting us here. 

However, what you can do is forward the email Megan sent you to the correct email address, and reply again to her from there directly. She’ll be able to check the correct Dropbox account then, and further help.

Hello,

Several hours ago I have generated a new link for one of my uploaded files, everything went smooth after I documented myself on the new links structure, however shortly after that I've tried accessing the shared links and I've got nothing but a 404 error. The member area is not really helpful at all in this case because clicking Copy Link on any of my current files gives me the download link as usual, however as soon as I tested uploading a .gif image and generate its download link I got the following error: Can’t share file We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this.

That's basically the reason all of my current shared links result in a 404 page error. I have received no email about this whatsoever and all the files have been uploaded several years ago, all of them are definitely clean, open source and not containing any malware whatsoever. I would appreciate it if someone could take a look at my issue, wish I get some more information on what file could trigger that or at least limit the issue to that file alone and not for all my current shared links that I had to replace because of that. Again, I never had this error before today when I simply regenerated one of the links, mainly because I thought I needed to do that to get a direct preview/download.

Just an update, the error seems to be gone now, the same way it popped up initially and both the old and new structure links work. Hopefully these false-positive random errors won't be an issue anymore.

Hey there GSBox!

Glad to know everything is back on track. 

If you need something else, please let me know and I will be more than happy to help every step of the way. 

Enjoy the rest of your week ahead!

Megan / Nancy: I'm having the same issue:

Previously shared folders are broken: "That didn't work for some reason.  If it's a fluke, it might work if you refresh the page." with a sad dog.

Trying to create a new Sharing link gives: "Can't Share file.  We’ve interrupted your sharing activity because your files might contain phishing content."

Can I get a followup?

After nearly a week I seem to be having the same error message again and I have no idea why, nothing new has been uploaded whatsoever and again this issue popped up over the weekend which is not so convenient.
"Can’t share file We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this."

Any chance someone could look at this so I could try figure out what the issue is? Most likely one of the uploaded files is triggering a false-positive, but the question is why now, why after several years of not having any issues or errors. Thank you in advance. 

You need to contact support GSBox : www.dropbox.com/support.

Unable to do that on a basic plan Mark 

Hey GSBox, I hope you're doing well! 

Were you able to locate the email instructions that are automatically sent when this happens? 

You should have received some next-steps in order for you to resolve that. 

Keep me posted!

Hey Mx07z, welcome to our Community!

It's possible that you're experiencing this behavior on your account.

Have you recently shared and files or links that could be a breach of the Terms of Service? Did you receive any relevant emails from Dropbox, on how to proceed? 

Keep me posted, and we'll take it from there! 

Unfortunately, there is no email with any instructions being sent Megan. I've seen other members reporting the same situation, where the supposed email is not being delivered, so we are kinda left in the dark. I would love to see something similar to MF where if there's an issue with one of the files then only that particular file is being tagged and not the whole account. Would appreciate it if you could take a look at the situation, I am using the same email address that is attached to my dropbox community account.

Hey GSBox, I just sent you an email, in order for us to have a closer look into this. 

I'll see you there!

Hey Megan, haven't received anything so far in my Gmail except the email notifications from this thread.

Hi @Megan,

I'm getting the same behavior "We’ve interrupted your sharing activity because your files might contain phishing/spam content”.  The only suggestion on the banned-links page you referenced (https://help.dropbox.com/share/banned-links) says "If you’re seeing this message, contact Dropbox support."  Unfortunately, that page doesn't give any options for Basic users.

I too have received no email from Dropbox suggesting which files might be triggering this alert.  If I had some idea of where to look, I'd be happy to investigate further.

Ross

Hey RossComer - would it be OK if I reached out via email to have a further look internally?

As for you GSBox - did you check your spam/junk folder as well in case Megan's email ended up there somehow? 

Sure did, Walter and there's no email in the spam/junk folder either.

Thanks for checking that for me GSBox 

I've just sent you a new email from my end. Please have a look at your inbox and let me know if it reached you. 

Thank you, Walter. The email has been received.