Re: I get the message that my files might contain phishing content

Just an update, the error seems to be gone now, the same way it popped up initially and both the old and new structure links work. Hopefully these false-positive random errors won't be an issue anymore.

Hey there GSBox!

Glad to know everything is back on track. 

If you need something else, please let me know and I will be more than happy to help every step of the way. 

Enjoy the rest of your week ahead!

Megan / Nancy: I'm having the same issue:

Previously shared folders are broken: "That didn't work for some reason.  If it's a fluke, it might work if you refresh the page." with a sad dog.

Trying to create a new Sharing link gives: "Can't Share file.  We’ve interrupted your sharing activity because your files might contain phishing content."

Can I get a followup?

After nearly a week I seem to be having the same error message again and I have no idea why, nothing new has been uploaded whatsoever and again this issue popped up over the weekend which is not so convenient.
"Can’t share file We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this."

Any chance someone could look at this so I could try figure out what the issue is? Most likely one of the uploaded files is triggering a false-positive, but the question is why now, why after several years of not having any issues or errors. Thank you in advance. 

You need to contact support GSBox : www.dropbox.com/support.

Unable to do that on a basic plan Mark 

Hey GSBox, I hope you're doing well! 

Were you able to locate the email instructions that are automatically sent when this happens? 

You should have received some next-steps in order for you to resolve that. 

Keep me posted!

Hey Mx07z, welcome to our Community!

It's possible that you're experiencing this behavior on your account.

Have you recently shared and files or links that could be a breach of the Terms of Service? Did you receive any relevant emails from Dropbox, on how to proceed? 

Keep me posted, and we'll take it from there! 

Unfortunately, there is no email with any instructions being sent Megan. I've seen other members reporting the same situation, where the supposed email is not being delivered, so we are kinda left in the dark. I would love to see something similar to MF where if there's an issue with one of the files then only that particular file is being tagged and not the whole account. Would appreciate it if you could take a look at the situation, I am using the same email address that is attached to my dropbox community account.

Hey GSBox, I just sent you an email, in order for us to have a closer look into this. 

I'll see you there!

Hey Megan, haven't received anything so far in my Gmail except the email notifications from this thread.

Hi @Megan,

I'm getting the same behavior "We’ve interrupted your sharing activity because your files might contain phishing/spam content”.  The only suggestion on the banned-links page you referenced (https://help.dropbox.com/share/banned-links) says "If you’re seeing this message, contact Dropbox support."  Unfortunately, that page doesn't give any options for Basic users.

I too have received no email from Dropbox suggesting which files might be triggering this alert.  If I had some idea of where to look, I'd be happy to investigate further.

Ross

Hey RossComer - would it be OK if I reached out via email to have a further look internally?

As for you GSBox - did you check your spam/junk folder as well in case Megan's email ended up there somehow? 

Sure did, Walter and there's no email in the spam/junk folder either.

Thanks for checking that for me GSBox 

I've just sent you a new email from my end. Please have a look at your inbox and let me know if it reached you. 

Thank you, Walter. The email has been received.

@Walter That'd be great.  Megan also reached out at support+id23404576@.

Since Megan has already sent you an email, I'd suggest waiting for her to get back to you so you can continue through your existing ticket RossComer 

Let us know if you have anything else to add or ask in the meantime. 

I backed up files & uploaded just 1 now.I didnt get any email stating the error. It happens when 'copying link', I still get the same error & dont see the reason why. Can the error message be sent away?

Hey Mx07z. Can we log a ticket for you too to check this internally?

Yeah, you can log a ticket to check it internally

Hey Mx07z - sorry to jump in, but I just followed up via email, so please have a look at your inbox and we'll take it from there. 

Hello Dropbox Supporters

We have the exact same problem. Can't share anything and don't get any emails about why suddenly all of our files should have malware in it now, even newly downloaded files.

So can you take a look at it asap, so I can share files again? 

It's also a pain, that as a user for over 10 years, I can't open a ticket anymore, just because I don't pay for this bad service. 

Read you soon!

Hey MadPad33 - sorry to hear about this.

I've just sent you an email to have a further look internally, so please take a look at your inbox and we'll take it from there.