Re: Just installed the Mac upgrade from 2022 and now ALL my files are uploading.

It sounds like something happened with the syncing process when you left on that trip.

What do you see in your events page? Any events after that date?

I got home on 6/11 and it was working then. On the events page, it shows that I added the app Dropbox on 6/14. After that, nothing was right. 

Hi Mirasol, I'd have to agree with Hannah on this.

If the content didn't sync to our servers, our hands are tied and there's not much that we can do since they never synced to our end. 

How is the syncing of the app at the moment? Has the indexing been rectified? 

It still says that it is indexing. 

I appreciate your help, but someone needs to tell me what to do now. I followed the company's instructions to update and I'm left with all my files in limbo. My assumption about what went wrong is that the update behaved as I was newly installing Dropbox. There are so many files in my Dropbox that it could be indexing for the next year. Or maybe it got stuck. Either way, there has to be a solution.

Why can't I pull my files onto my desktop anymore? Why are they ".webloc" files now? How do I convert them back? 

How long has it been stuck at indexing Mirasol?

Can you send us a screenshot of the app's exact status, and version as shown in your menu bar, so that we can have a visual too? 

It has been indexing since last Friday or Saturday. 
A screenshot of the word Indexing, you mean? I prefer not to share a wider screenshot publicly, which would show my files. 
The app is version 202.4.5551

Sorry for jumping in, Mirasol. I just wanted to ask something else. 

If you right click on your local Dropbox folder and select “Get info”, what’s the number of files you see?

If you wish, you can take a screenshot and crop it, so that we can’t see the rest of your computer screen.

Please feel free to jump in! 🙂
It isn't showing me the number of files. Size just says "--"

Thanks for that, Mirasol! Now, as for the .webloc files, can you send me a screenshot of an example file with this extension? You can hide the name of the file, if you wish.

Regarding the files whose updates haven’t synced to your online Dropbox account, can you do a quick search in your Finder, and let me know if you can see your updated files anywhere on your local device?

Hi Nancy,

Here's an example. All my files have this extension now.

In the Finder, they all have a cloud symbol next to them. That never was the case before.

As for updating, the file in the first screenshot says it was last updated on May 30, even though I made several changes in the file last week. I didn't work on any other files since I upgraded my version of Dropbox, so I assume they are all current. 

However, my menu icon still says "Indexing."

Hey Mirasol - thanks for the screenshot!

Could you clarify if you have more than one user profile on your computer?

Also, can you try fixing your hardlinks and permissions as outlined here and let us know how it goes?

Hi Walter,

I have only one account. 

When I followed the instructions for fixing hardlinks and permissions, there was no option to click on for fixing. I assume because I didn't have anything to fix?

What I did notice, though, was that syncing was set up as cloud only. I guess that changed when I did the upgrade, so I switched it to Available Offline. I hope that means that in the next sync my files will be returned to my hard drive? 🙏

The Dropbox menu continues to say "Indexing." Also, could you explain why there is an exclamation point inside the cloud image on some files?

Thank you for your help!

Hey again Mirasol, regarding the files with the cloud icon and exclamation point, it means that these are files or folders that can't update or sync to your Dropbox.

As for the hardlinks and permissions, the steps should all appear for you whatever the case; can you send me a screenshot of what you see instead?

Hi Hannah,

I didn't realize that I needed to hold the Option key to see them. Now I've clicked on both hardlinks and permissions. 

As for the exclamation points, I notice that they are in files that I have been editing. So nothing I have edited since I updated my Dropbox is syncing. 

Thanks for the update again Mirasol.

Did the fix of the hardlinks and permissions help with the syncing status, so we can make sure that syncing works correctly?

Or is it still indexing?

Still indexing. Still have exclamation points in the clouds. Still don't have my files resident on my computer.

Mirasol, one more thing I’d like to clarify; did you search your Finder and checked if your updated files are located anywhere else on your Mac device? 

If there’s no trace of them, let us know and we’ll log a ticket next for further investigation.

Hi Nancy. No, hundreds of my files exist only in the cloud now. 

Hi Mirasol, have you already submitted a ticket regarding this matter to the support team?

I had an online chat with Rudy a week ago, before trying to find the answer from the community. He followed up with recommendations from someone who wanted me to reinstall Dropbox. I was afraid to do that, afraid I would lose hundreds of files, so I posed the question on this forum. As I just now see, Rudy had opened a ticket. But that automatically closed because I didn't see it. 

No worries, Mirasol. I’ve opened a new ticket for you, so we can look into this further. Please reply to it when you can.

I just did. Thank you very much!