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Just installed the Mac upgrade from 2022 and now ALL my files are uploading.
I really regret having done this "upgrade," as all my files are in limbo. It is a terrifying feeling. Can anyone please tell me if this is normal and will end soon?
Thank you!
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorSorry for jumping in, Mirasol. I just wanted to ask something else.
If you right click on your local Dropbox folder and select “Get info”, what’s the number of files you see?
If you wish, you can take a screenshot and crop it, so that we can’t see the rest of your computer screen.
Please feel free to jump in! 🙂
It isn't showing me the number of files. Size just says "--"
- Nancy
Thanks for that, Mirasol! Now, as for the .webloc files, can you send me a screenshot of an example file with this extension? You can hide the name of the file, if you wish.
Regarding the files whose updates haven’t synced to your online Dropbox account, can you do a quick search in your Finder, and let me know if you can see your updated files anywhere on your local device?
Hi Nancy,
Here's an example. All my files have this extension now.
In the Finder, they all have a cloud symbol next to them. That never was the case before.
As for updating, the file in the first screenshot says it was last updated on May 30, even though I made several changes in the file last week. I didn't work on any other files since I upgraded my version of Dropbox, so I assume they are all current.
However, my menu icon still says "Indexing."Hi Walter,
I have only one account.
When I followed the instructions for fixing hardlinks and permissions, there was no option to click on for fixing. I assume because I didn't have anything to fix?
What I did notice, though, was that syncing was set up as cloud only. I guess that changed when I did the upgrade, so I switched it to Available Offline. I hope that means that in the next sync my files will be returned to my hard drive? 🙏
The Dropbox menu continues to say "Indexing." Also, could you explain why there is an exclamation point inside the cloud image on some files?Thank you for your help!
- Hannah
Hey again Mirasol, regarding the files with the cloud icon and exclamation point, it means that these are files or folders that can't update or sync to your Dropbox.
As for the hardlinks and permissions, the steps should all appear for you whatever the case; can you send me a screenshot of what you see instead?
Hi Hannah,
I didn't realize that I needed to hold the Option key to see them. Now I've clicked on both hardlinks and permissions.
As for the exclamation points, I notice that they are in files that I have been editing. So nothing I have edited since I updated my Dropbox is syncing.
Still indexing. Still have exclamation points in the clouds. Still don't have my files resident on my computer.
Hi Nancy. No, hundreds of my files exist only in the cloud now.
- Jay
Hi Mirasol, have you already submitted a ticket regarding this matter to the support team?
I had an online chat with Rudy a week ago, before trying to find the answer from the community. He followed up with recommendations from someone who wanted me to reinstall Dropbox. I was afraid to do that, afraid I would lose hundreds of files, so I posed the question on this forum. As I just now see, Rudy had opened a ticket. But that automatically closed because I didn't see it.
I just did. Thank you very much!
