Forum Discussion

Mirasol's avatar
Mirasol
Explorer | Level 4
2 years ago

Just installed the Mac upgrade from 2022 and now ALL my files are uploading.

I really regret having done this "upgrade," as all my files are in limbo. It is a terrifying feeling. Can anyone please tell me if this is normal and will end soon?  Thank you!
desktop
Mac
sync
Mirasol's avatar
Mirasol
Explorer | Level 4
2 years ago

Hi Walter,

 

I have only one account. 

When I followed the instructions for fixing hardlinks and permissions, there was no option to click on for fixing. I assume because I didn't have anything to fix?

 

What I did notice, though, was that syncing was set up as cloud only. I guess that changed when I did the upgrade, so I switched it to Available Offline. I hope that means that in the next sync my files will be returned to my hard drive? 🙏

The Dropbox menu continues to say "Indexing." Also, could you explain why there is an exclamation point inside the cloud image on some files?

 

Thank you for your help!

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey again Mirasol, regarding the files with the cloud icon and exclamation point, it means that these are files or folders that can't update or sync to your Dropbox.

 

As for the hardlinks and permissions, the steps should all appear for you whatever the case; can you send me a screenshot of what you see instead?

  • Mirasol's avatar
    Mirasol
    Explorer | Level 4
    2 years ago

    Hi Hannah,

    I didn't realize that I needed to hold the Option key to see them. Now I've clicked on both hardlinks and permissions. 

     

    As for the exclamation points, I notice that they are in files that I have been editing. So nothing I have edited since I updated my Dropbox is syncing. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update again Mirasol.

     

    Did the fix of the hardlinks and permissions help with the syncing status, so we can make sure that syncing works correctly?

     

    Or is it still indexing?

  • Mirasol's avatar
    Mirasol
    Explorer | Level 4
    2 years ago

    Still indexing. Still have exclamation points in the clouds. Still don't have my files resident on my computer.

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Mirasol, one more thing I’d like to clarify; did you search your Finder and checked if your updated files are located anywhere else on your Mac device? 

     

    If there’s no trace of them, let us know and we’ll log a ticket next for further investigation.

  • Mirasol's avatar
    Mirasol
    Explorer | Level 4
    2 years ago

    Hi Nancy. No, hundreds of my files exist only in the cloud now. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Mirasol, have you already submitted a ticket regarding this matter to the support team?

  • Mirasol's avatar
    Mirasol
    Explorer | Level 4
    2 years ago

    I had an online chat with Rudy a week ago, before trying to find the answer from the community. He followed up with recommendations from someone who wanted me to reinstall Dropbox. I was afraid to do that, afraid I would lose hundreds of files, so I posed the question on this forum. As I just now see, Rudy had opened a ticket. But that automatically closed because I didn't see it. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries, Mirasol. I’ve opened a new ticket for you, so we can look into this further. Please reply to it when you can.

  • Mirasol's avatar
    Mirasol
    Explorer | Level 4
    2 years ago

    I just did. Thank you very much!

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