Forum Discussion

Mirasol's avatar
Mirasol
Explorer | Level 4
2 years ago

Just installed the Mac upgrade from 2022 and now ALL my files are uploading.

I really regret having done this "upgrade," as all my files are in limbo. It is a terrifying feeling. Can anyone please tell me if this is normal and will end soon?  Thank you!
desktop
Mac
sync
Mirasol's avatar
Mirasol
Explorer | Level 4
2 years ago

Hi Hannah,

I didn't realize that I needed to hold the Option key to see them. Now I've clicked on both hardlinks and permissions. 

 

As for the exclamation points, I notice that they are in files that I have been editing. So nothing I have edited since I updated my Dropbox is syncing. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update again Mirasol.

 

Did the fix of the hardlinks and permissions help with the syncing status, so we can make sure that syncing works correctly?

 

Or is it still indexing?

  • Mirasol's avatar
    Mirasol
    Explorer | Level 4
    2 years ago

    Still indexing. Still have exclamation points in the clouds. Still don't have my files resident on my computer.

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Mirasol, one more thing I’d like to clarify; did you search your Finder and checked if your updated files are located anywhere else on your Mac device? 

     

    If there’s no trace of them, let us know and we’ll log a ticket next for further investigation.

  • Mirasol's avatar
    Mirasol
    Explorer | Level 4
    2 years ago

    Hi Nancy. No, hundreds of my files exist only in the cloud now. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Mirasol, have you already submitted a ticket regarding this matter to the support team?

  • Mirasol's avatar
    Mirasol
    Explorer | Level 4
    2 years ago

    I had an online chat with Rudy a week ago, before trying to find the answer from the community. He followed up with recommendations from someone who wanted me to reinstall Dropbox. I was afraid to do that, afraid I would lose hundreds of files, so I posed the question on this forum. As I just now see, Rudy had opened a ticket. But that automatically closed because I didn't see it. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries, Mirasol. I’ve opened a new ticket for you, so we can look into this further. Please reply to it when you can.

  • Mirasol's avatar
    Mirasol
    Explorer | Level 4
    2 years ago

    I just did. Thank you very much!

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