Re: System restore on Windows not working due to an error referring to a Dropbox folder

Hey Dave_Rado​!

Have you tried editing your original post using an entirely different browser? I'd also suggest clearing your browser's cache, or trying an incognito mode and checking to see if the behavior remains the same. 

Also, did you check my colleague's previous reply in this thread?  Have you tried any of the troubleshooting steps mentioned, and if so what was the result? 

Hi Megan​ 

"Have you tried editing your original post using an entirely different browser? "

Yes, there is no edit option on the original post in any browser, only on my replies.

"'I'd also suggest clearing your browser's cache, or trying an incognito mode and checking to see if the behavior remains the same. "

The behaviour does remain the same.

"Also, did you check my colleague's previous reply in this thread?  Have you tried any of the troubleshooting steps mentioned, and if so what was the result? "

Yes, I posted a detailed reply to them in this thread yesterday - have you read it?

https://www.dropboxforum.com/discussions/101001014/system-restore-on-windows-not-working-due-to-an-error-referring-to-a-dropbox-fol/840332/replies/840407 

I have the very same problem. Is there a solution yet? As I cannot find one here.

Hi Tika985, thanks for your message. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

Hi Jay​ - if I click on your link to the support team, it gives the following support categories and forces me to select one of them: 

• Your plan
• Your account
• Deleting and restoring
• Sharing with others
• Storing and uploading
• Dropbox security
• Dropbox apps and more
• Dropbox Sign

None seem relevant to this issue. Which should I select?

Dave

Choose the option related to the Dropbox apps and more, and that should allow you to get in contact with the team.

Hey Dave_Rado​, let me jump in here! 

Based on your issue it sounds like "Dropbox apps and more" might be the wisest choice. 

Once you open your ticket, feel free to send me the number reference, in order for me to locate it on my end.

Keep me posted!

HI Jay​ 

If I do that, it says "Your Dropbox Basic plan includes access to our Help Centre, Community and Chatbot."

Looks like you have to be on a paid plan to contact the support team directly.

Dave 

HI Megan​ 

If I do that, it says "Your Dropbox Basic plan includes access to our Help Centre, Community and Chatbot."

Looks like you have to be on a paid plan to contact the support team directly.

Dave 

Hey Dave_Rado​, no worries!

I'm here to help. I just created a ticket on my end for you. Please reply back to me, and we'll take it from there.

Thanks!