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Forum Discussion

Dave_Rado's avatar
Dave_Rado
Collaborator | Level 10
5 months ago

System restore on Windows not working due to an error referring to a Dropbox folder

I need to restore my system due to a problem with my Windows/Fonts folder. However, whenever I try to run System Restore, after about 20 minutes Windows restarts with the following error message: ...
desktop
Error Messages
windows
Dave_Rado's avatar
Dave_Rado
Collaborator | Level 10
5 months ago

Also I wanted to edit my original post because it contains typos but I can't see an Edit button. I have edited my own posts in these forums before, so why can't I edit this one?

NB - it lets me edit this reply, but not my original post!!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey Dave_Rado​!

Have you tried editing your original post using an entirely different browser? I'd also suggest clearing your browser's cache, or trying an incognito mode and checking to see if the behavior remains the same. 

Also, did you check my colleague's previous reply in this thread?  Have you tried any of the troubleshooting steps mentioned, and if so what was the result? 

  • Dave_Rado's avatar
    Dave_Rado
    Collaborator | Level 10
    5 months ago

    Hi Megan​ 

    "Have you tried editing your original post using an entirely different browser? "

    Yes, there is no edit option on the original post in any browser, only on my replies.

    "'I'd also suggest clearing your browser's cache, or trying an incognito mode and checking to see if the behavior remains the same. "

    The behaviour does remain the same.

    "Also, did you check my colleague's previous reply in this thread?  Have you tried any of the troubleshooting steps mentioned, and if so what was the result? "

    Yes, I posted a detailed reply to them in this thread yesterday - have you read it?

    https://www.dropboxforum.com/discussions/101001014/system-restore-on-windows-not-working-due-to-an-error-referring-to-a-dropbox-fol/840332/replies/840407 

     

  • Tika985's avatar
    Tika985
    New member | Level 2
    17 days ago

    I have the very same problem. Is there a solution yet? As I cannot find one here.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      16 days ago

      Hi Tika985, thanks for your message. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

      • Dave_Rado's avatar
        Dave_Rado
        Collaborator | Level 10
        16 days ago

        Hi Jay​ - if I click on your link to the support team, it gives the following support categories and forces me to select one of them: 

        • Your plan
        • Your account
        • Deleting and restoring
        • Sharing with others
        • Storing and uploading
        • Dropbox security
        • Dropbox apps and more
        • Dropbox Sign

         

        None seem relevant to this issue. Which should I select?

        Dave

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