Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Dave_Rado's avatar
Dave_Rado
Collaborator | Level 10
5 months ago

System restore on Windows not working due to an error referring to a Dropbox folder

I need to restore my system due to a problem with my Windows/Fonts folder. However, whenever I try to run System Restore, after about 20 minutes Windows restarts with the following error message: ...
desktop
Error Messages
windows
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 months ago

Hey Dave_Rado​!

Have you tried editing your original post using an entirely different browser? I'd also suggest clearing your browser's cache, or trying an incognito mode and checking to see if the behavior remains the same. 

Also, did you check my colleague's previous reply in this thread?  Have you tried any of the troubleshooting steps mentioned, and if so what was the result? 

Tika985's avatar
Tika985
New member | Level 2
16 days ago

I have the very same problem. Is there a solution yet? As I cannot find one here.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    16 days ago

    Hi Tika985, thanks for your message. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

    • Dave_Rado's avatar
      Dave_Rado
      Collaborator | Level 10
      16 days ago

      Hi Jay​ - if I click on your link to the support team, it gives the following support categories and forces me to select one of them: 

      • Your plan
      • Your account
      • Deleting and restoring
      • Sharing with others
      • Storing and uploading
      • Dropbox security
      • Dropbox apps and more
      • Dropbox Sign

       

      None seem relevant to this issue. Which should I select?

      Dave

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        16 days ago

        Choose the option related to the Dropbox apps and more, and that should allow you to get in contact with the team.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!