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Forum Discussion

Dave_Rado's avatar
Dave_Rado
Collaborator | Level 10
5 months ago

System restore on Windows not working due to an error referring to a Dropbox folder

I need to restore my system due to a problem with my Windows/Fonts folder. However, whenever I try to run System Restore, after about 20 minutes Windows restarts with the following error message: ...
desktop
Error Messages
windows
Dave_Rado's avatar
Dave_Rado
Collaborator | Level 10
16 days ago

Hi Jay​ - if I click on your link to the support team, it gives the following support categories and forces me to select one of them: 

  • Your plan
  • Your account
  • Deleting and restoring
  • Sharing with others
  • Storing and uploading
  • Dropbox security
  • Dropbox apps and more
  • Dropbox Sign

 

None seem relevant to this issue. Which should I select?

Dave

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
16 days ago

Hey Dave_Rado​, let me jump in here! 

Based on your issue it sounds like "Dropbox apps and more" might be the wisest choice. 

Once you open your ticket, feel free to send me the number reference, in order for me to locate it on my end.

Keep me posted!

  • Dave_Rado's avatar
    Dave_Rado
    Collaborator | Level 10
    16 days ago

    HI Megan​ 

    If I do that, it says "Your Dropbox Basic plan includes access to our Help Centre, Community and Chatbot."

    Looks like you have to be on a paid plan to contact the support team directly.

    Dave 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      16 days ago

      Hey Dave_Rado​, no worries!

      I'm here to help. I just created a ticket on my end for you. Please reply back to me, and we'll take it from there.

      Thanks!

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