Forum Discussion

HaniN's avatar
HaniN
Explorer | Level 4
3 years ago

Recently added files and folders are not showing on other users computers.

Hi,   I'm sharing dropbox with my work colleagues. Dropbox is in the network folder and is being shared on the work network. We're all on Windows 11. Everything has been working fine until recent...
desktop
sync
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi HaniN, can you try moving the folder, following these steps and update me on the results? 

HaniN's avatar
HaniN
Explorer | Level 4
3 years ago

Hi Megan,

 

According to the dropbox menu, my dropbox location is currently at C:\Users\Admin\Dropbox. Where would you like me to move it to?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    HI HaniN, just for clarification, is the Public folder shared by other users on your computer, or on a network of any kind?

    • HaniN's avatar
      HaniN
      Explorer | Level 4
      3 years ago

      Hi Jay 

       

      Yes, the Public folder is shared (read&write) on the WORKGROUP network. To be honest I'm still confused about the difference of accessing dropbox through PUBLIC folder and USER folder -I'd have though it would be the same. I'm still experiencing the problem that if I make changes to files by accessing dropbox through C:\...USER\DROPBOX, those changes do not reflect if I access DROPBOX through C:\...PUBLIC\Dropbox. The simple solution seems to be to ensure everyone accesses dropbox through the PUBLIC path, but that doesn't really explain the underlying problem. If you have an explanation, I'd be grateful to hear it.

       

      Regards,

      Hani

       

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey HaniN, sorry to jump in here.

         

        Just wanted to check some things; when you login to the account online, do you see your updates there?

         

        And what is the sync status and version of the Dropbox app on your colleague's computer, when they hover over their Dropbox icon?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!