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Forum Discussion
Recently added files and folders are not showing on other users computers.
Hi,
I'm sharing dropbox with my work colleagues. Dropbox is in the network folder and is being shared on the work network. We're all on Windows 11. Everything has been working fine until recent...
Jay
Dropbox Community Moderator
Dropbox Community ModeratorHI HaniN, just for clarification, is the Public folder shared by other users on your computer, or on a network of any kind?
Hi Jay
Yes, the Public folder is shared (read&write) on the WORKGROUP network. To be honest I'm still confused about the difference of accessing dropbox through PUBLIC folder and USER folder -I'd have though it would be the same. I'm still experiencing the problem that if I make changes to files by accessing dropbox through C:\...USER\DROPBOX, those changes do not reflect if I access DROPBOX through C:\...PUBLIC\Dropbox. The simple solution seems to be to ensure everyone accesses dropbox through the PUBLIC path, but that doesn't really explain the underlying problem. If you have an explanation, I'd be grateful to hear it.
Regards,
Hani
- Hannah
Hey HaniN, sorry to jump in here.
Just wanted to check some things; when you login to the account online, do you see your updates there?
And what is the sync status and version of the Dropbox app on your colleague's computer, when they hover over their Dropbox icon?
Hi Hannah
If I save a file through the USER path, then the file shows up when I log on to dropbox via my brower (but my colleagues can't see the file when they go into that folder from their computers through the WORKGROUP network). If I save a file through the public folder path, then it doesn't show up when I log on to dropbox via my browser, but my colleagues CAN see it when they go into that folder from their computers through the WORKGROUP network.
Here's an example that might clarify: The file excel file Book1 was saved by accessing dropbox through the public folder on my PC and it shows on both on my computer and my colleague's computer but it's NOT showing when I log on to dropbox via my browser:
Now, if I access the same folder via the USER path on my PC, then you can see the file INVGM00009079 on my PC and also when I log into dropbox via my browser, but it DOESN'T show up on my colleague's PC's when they're accessing my dropbox through the WORKGROUP network:
If you like, I'd be happy to have a live chat with a screen share of our PC's so you can maybe figure out what the problem might be.
- Nancy
Hi HaniN! I hope you’re doing well.
First of all, I’d like to mention that, if you’re all logging in to the same personal Dropbox account with the same credentials, this is a violation of our Terms of Service, and it can also result in the account being banned/terminated.
Since it looks like you’re on a free Basic plan, do you happen to have more than 3 devices connected to the same Dropbox account, by any chance? You can also double check this here.
