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Forum Discussion
Recovery of old files dropped in dropbox after running out of dropbox space
If I ran out of space in my dropbox, can I recover files stored in dropbox after I ran out of space if I buy extra dropbox space?
Jay
Dropbox Community Moderator
Dropbox Community ModeratorCurrently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.
If the account is overquota, then syncing will stop on the app. If you recently upgraded and thus have enough quota, then any files will sync to and from the site. If the files were already blank on the site, then it means that the original files on the computer were blank as well.
Regarding "If the account is overquota, then syncing will stop on the app. If you recently upgraded and thus have enough quota, then any files will sync to and from the site. If the files were already blank on the site, then it means that the original files on the computer were blank as well." The files that I had were not originally blank. The question I have is the following: If I had files (good files that were not blank as was my case before my computer dies) saved in my dropbox after it was overquota (at least on my screen it showed it in my dropbox), will syncing resume for those files to see them? It sounds like you are saying it would; however, these files now that I paid for more dropbox space are still not showing content even though they originally did. The file names show up but with zero content. Does that mean that they never were in the dropbox even though my screen showed them to be there (maybe it was saving to my hard drive after I ran out of dropbox space even though on my screen it was saying that it was in my dropbox)?
- Mark
Super User II
jgale wrote:
The file names show up but with zero content. Does that mean that they never were in the dropbox even though my screen showed them to be there (maybe it was saving to my hard drive after I ran out of dropbox space even though on my screen it was saying that it was in my dropbox)?
Hi jgale
Yes it is exactly that. Dropbox is a folder on your computer like any other. So you can save to it as much as you want but if you don't have quota it wont upload to Dropbox. So the empty files must have been small enough to sync, or, sync'd before you ran out of quota. However, after you then ran out of quota and it stopped syncing it wont have uploaded any changes to the files (i.e. the edits you made)
