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merk's avatar
merk
Helpful | Level 6
6 years ago
Solved

Ridiculously slow upload speeds both when using the desktop app, and website.

I've tried uploading through the website and using the windows app.  In both cases I'm lucky if i get 1/100 of what my actual upload limit is. I'm trying to upload about 4gb worth of files and it's saying its going to take 2+ days because it's uploading at 20kbps. Even comcast is faster then this.

I've already set the app to use unlimited bandwith and it hasn't helped. Dropbox is pretty easy to use, but if this is the fastest I can upload, dropbox is going to get dropped.

sync
upload
  • merk's avatar
    merk
    6 years ago

    I think I found a solution for myself. I noticed that on my laptop, on the same network as my PC, even if connected via wifi, i was getting faster speeds. Did some googling and I found a network setting that when i adjusted it, improved my network speeds overall.

    If you open a command prompt with admin priviledges, run the command

    netsh interface tcp dump 

    is autotuninglevel=disabled? if so try this

    netsh int tcp set global autotuninglevel=normal

    then try uploading or downloading and see if you get better results.

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  • ache75's avatar
    ache75
    Helpful | Level 5
    5 years ago

    Hi Lusil, unfortunately I'm still having upload speed issues. Any other troubleshooting I can try on a Mac?

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Sorry to hear that, ache75. 

    Could you also try temporarily closing any third party apps, like security software and antivirus, and try again? 

    Do you also only get this issue when you're trying to sync files from the web by any chance? 
  • ache75's avatar
    ache75
    Helpful | Level 5
    5 years ago

    Hi Lusil,

    I don't have any security software on antivirus on my Mac. Sorry, not sure what you mean by "Do you also only get this issue when you're trying to sync files from the web by any chance?" The issue I'm experiencing is when trying to sync from my desktop to Dropbox (using the desktop app).

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Thanks for trying that out, ache75. 

    I can see that you're also troubleshooting this with Walter on this thread. 

    Have you given their suggestion a try?
  • Alanl33's avatar
    Alanl33
    Explorer | Level 4
    5 years ago

    We've had the same problem, use Filezilla Pro (Supports DB login) and open up multiple channels for export directly into your Dropbox storage. It's blazing fast! We're superusers with over 30TB of DB storage for video production. 

  • ache75's avatar
    ache75
    Helpful | Level 5
    5 years ago

    Thanks Alanl33, we'll look into that as an option. Appreciate you letting me know about it.

  • ache75's avatar
    ache75
    Helpful | Level 5
    5 years ago

    Lusil not sure if an advanced re-install will affect this upload speed issue. The re-install is to hopefully fix a problem we encountered a couple days ago where Dropbox keeps stuck syncing 2 files, but I'll give it a try.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    No worries, ache75. 

    Just remember that if you're on a Basic (free) account, there’s a three device limit and you'll have to make sure that you've got less than three devices connected to proceed.
  • ache75's avatar
    ache75
    Helpful | Level 5
    5 years ago

    Lusil, yup I understand. The issue is also/mainly happening with our paid business account.

  • merk's avatar
    merk
    Helpful | Level 6
    5 years ago
    Alanl33 wrote:

    We've had the same problem, use Filezilla Pro (Supports DB login) and open up multiple channels for export directly into your Dropbox storage. It's blazing fast! We're superusers with over 30TB of DB storage for video production. 

    DB should pay for filezille pro for you

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