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AB1977's avatar
AB1977
New member | Level 2
4 years ago

Right click on files, doesn't show offline-only settings

We have 6 team members who are using Dropbox and can edit, share etc files and folders but one of my team member having trouble to access these files. Make offline-only / online only not showing whil...
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BA1977's avatar
BA1977
Explorer | Level 3
4 years ago

He can see the files in the Dropbox folder and all files are syncing (A solid blue circle with two white arrows going in a circle), but don't see the offline/online-only options when right-clicking.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi BA1977, thanks for clarifying. 

 

When a file is syncing the Smart sync options wouldn't be present, due to the fact that the file hasn't synced yet. 

 

Once it's up to date, they should be able to change it. Can they try right-clicking on a file that has already synced, to try it out? 

  • BA1977's avatar
    BA1977
    Explorer | Level 3
    4 years ago

    Thanks for the message, but those files are already synced and showing a green icon which means that your file is synced with Dropbox by right clicking the Smart Sync option not visible.

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