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Katzsam35's avatar
Katzsam35
Explorer | Level 4
3 years ago

'Save to My Dropbox' option on shared link is gone

A day ago I realized that Dropbox removed in my opinion the best feature. When sharing a folder with someone, you would have the option to make a shared folder, or to send them a copy. The perso...
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thorgi's avatar
thorgi
Explorer | Level 3
3 years ago

The links are usually shared via Instagram app, I'd click the link and it would normally first open the link with the in-app browser within Instagram. I'd click on "open in external browser" and it would redirect/open the Dropbox app to the folder content like that screenshot I sent. Up until maybe a month ago, the "save to my dropbox" option was available on the top right of the screenshot I sent. I'd be able to click on that and choose where in my Dropbox I want to save it to but that is no longer an option in the iOS app for me.

 

I've checked that there are no updates in the App store for the iOS app. I did recently update to iOS 17 so I'm not sure if it's related. My device is currently on iOS ver 17.0.3.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi thorgi, odd. 

 

I followed the exact same steps, and when the link opens in the external browser, and then within the app it gives me the option to save to my account. 

 

If you copy the link, and paste it directly within your browser, does it then give you the option to open it within the app? And provided that it does, can you see the option there? 

 

Feel free to send me a few more screenshots, please. 

  • thorgi's avatar
    thorgi
    Explorer | Level 3
    3 years ago
    Hi Megan,

    “If you copy the link, and paste it directly within your browser, does it then give you the option to open it within the app? And provided that it does, can you see the option there? “

    Yes, pasted within chrome and it loaded the webpage asking me if I want to follow the link. When I clicked on follow the link, it takes me to the app with the same screen as before missing the “save to Dropbox” button.

    The same thing happens when I go to “viewed links” within the Dropbox app. Loads the same screen with folder content and no “save to Dropbox” button.
    • thorgi's avatar
      thorgi
      Explorer | Level 3
      3 years ago
      I tried to upload a screen recording but it doesn’t appear I have permissions to upload videos.
      • yidanz's avatar
        yidanz
        Icon for Dropbox Engineer rankDropbox Engineer
        3 years ago

        Hello thorgi, what you are seeing is likely the new folder link sharing experience that was rolled out last month. For more information on the change, see this post https://www.dropboxforum.com/t5/Latest-news/Updates-Coming-to-the-Folder-Link-Sharing-Experience/td-p/705156

         

        There is a known gap that the iOS app does not yet support “Join Folder”. This is something our team is actively looking into and hope to release in the coming months. We will follow-up on this thread when it is released. In the meantime, if you wish to join the folder as a view-only member, or to save a copy, please use web for now.

         

        Happy to answer any follow-up question you may have, and thanks in advance for your understanding as we work to bring this to the iOS app.

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