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Forum Discussion
Scanned PDFs with Dropbox mobile app are not searchable
Hi there, I just signed up with DropBox on the Plus plan. I'm trying to scan my paper documents into searchable pdfs. Unfortunately when I use the scanner within the DropBox mobile app, the resulti...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey DBuser123, thanks for letting us know about this.
Are you referring to scanning Dropbox Paper docs into PDF files?
Can you please describe the steps you're following to accomplish this?
Let me know and we'll go from there.
Hi, thanks for the quick response.
I am opening up the DropBox app on my iPad (also tried my iPhone) and using the + button to scan a document. For example, I tried several receipts I received in the mail.
They scan correctly and appear in my DropBox files, but when I search for a keyword, nothing is found.
If I do the exact same thing on the same device but using a 3rd party scanning app (Scanner Pro), it works perfectly and I’m able to search the resulting pdfs with no problems.
I am opening up the DropBox app on my iPad (also tried my iPhone) and using the + button to scan a document. For example, I tried several receipts I received in the mail.
They scan correctly and appear in my DropBox files, but when I search for a keyword, nothing is found.
If I do the exact same thing on the same device but using a 3rd party scanning app (Scanner Pro), it works perfectly and I’m able to search the resulting pdfs with no problems.
- Jay
Hi DBuser123, thanks for the info. I'd recommend contacting the support team directly for them to assist further.
