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Forum Discussion

5WF's avatar
5WF
Helpful | Level 5
4 years ago

SD Card to Dropbox upload question

If this is a basic question then we apologise, but we are confused. Having looked in the Help area we see that it says is possible to transfer files (in this case photos) from an SD card into Dropb...
Dropbox Basic
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5WF's avatar
5WF
Helpful | Level 5
4 years ago

So no further suggestions or interest in assisting?

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey 5WF, sorry to jump in here, but could we reach out via email to  have a further look internally? 

  • 5WF's avatar
    5WF
    Helpful | Level 5
    4 years ago

    Good afternoon Walter 

    We tried this as our first approach, before resorting to the forum option, as these rarely work in our experience.

    Happy to try again, given what is a stake.

    Speak soon.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Sure thing 5WF - you've got :envelope: 

  • windwalkercj's avatar
    windwalkercj
    Explorer | Level 4
    4 years ago

    I have this same issue and cannot find a fix. I, too, am out in the field and need to immediately upload video to Dropbox for others to use. This needs seriously to happen right away, not when the tech guys find “available” time to get around to fixing. I have a paid subscription and have used DB for well over ten years while at Microsoft, but if this app does not work the way I need it to, I will drop it in a heartbeat.  BTW, I, too, do not have time to post either a movie or screenshots of “steps-to-replicate” as my filming takes precedent over “demonstrating” my tech issues due to the limited nature of available time, light and subjects in this wooded environment. 

     

    Working on a 5th generation 12.9 iPad Pro with iOS 15.5 while out in the wilderness. I do not and will not have access to a desktop, Mac or PC, so that is not an option for me. This is all so very disappointing and so am now looking for another app that can store these files as this is really something Dropbox should be able to do on both the mobile app and the desktop. The steps proposed so far in two forums from Dropbox moderators has not worked.

     

    Windwalkercj at Windwalker Media

     

  • trishmennell's avatar
    trishmennell
    Helpful | Level 5
    3 years ago

    This is not an internal issue, it is a request that Dropbox provide the correct information to users.

     

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi trishmennell, thanks for posting here today! 

     

    Did you manage to upload your content using the steps Hannah had provided above? Do you face any problems when doing so?

     

    Let me know! 

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