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Selective sync - Showing all folders marked for sync, even though I previously unselected many.
Hi,
I am using the selective sync option on my PC (Win 10, DB v202.4.5551) and I already have many folders set to web only. So, if I remember correctly, when I open the preferences and go to selective sync options, those folders shouldn't be marked. I could clearly see what folders will be stored locally and which will be stored only on web.
Today I wanted to set few more folders to web only, but now in the selective sync options menu all folders are marked to be stored locally as well. They are actually not stored locally as per my previous selection, but they are shown as marked in that menu. So, I am afraid that if I make any changes in those settings, all marked folders will be set to locally stored and downloaded to my PC.
Hopefully I am making sense and you can understand what I am trying to say.
What to do, how to make changes in selective sync menu but not to have to manually search and un-mark folders I already am not storing locally and prevent a whole mess (I have a lot of folders set to web-only).
Thank you
Mateja
Thanks Nancy,
I kept taking off folders and got it so that it didn't need to sync. I believe reinstalling dropbox may have helped. I do plan to save files to a hard drive as I can't afford this happening again. I think some error happened, hopefully I have it fixed now.
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I am having this exact problem no matter how many times I uncheck a box in selective sync it makes no difference and when I go back in they all checked again. Did anyone at dropbox fix this problem for you? I can't open any files or applications so can't work. Put a support request in but no one has got back to me. What was the resolution to Vicker's issue please
- Jay
Dropbox Community Moderator
Hi Geraldine Ward, is it possible that the folders are currently in use by another application on your machine?
What folders are you trying to deselect? A screenshot showing this would help greatly.
The Selective Sync ones.
Dropbox Preferences / sync / selective sync / modify. I can't attach a screenshot - it isn't allowing me to. but I would think you know what I am talking about surerly?
anyway to update. Someone in support emailed me back once so I thought she might try and help me fix it but she hasn't got back. I have sent a few emails.
So I have been trying to fix it myself. I have deleted dropbox and reinstalled it. I have managed to get it to unselect the folders but it doesn't seem to make any difference to the storage on my machine and it is still indexing 100 000 or more images?? Yet I haven't been able to work for this to do so. AND I have taken away images to sync so I am not sure why that is happening.
I have managed to free up space on my mac but still I see dropbox is filling it up - I have only a fraction of what I used to have on drobox on my desktop. Seems like I need to go back to hard drives and old school ways. Which I plan to.
- Nancy
Hope it’s OK if I jump in, Geraldine. What’s the current syncing status of your Dropbox app? Has it changed at all, since you posted this?
Thanks Nancy,
I kept taking off folders and got it so that it didn't need to sync. I believe reinstalling dropbox may have helped. I do plan to save files to a hard drive as I can't afford this happening again. I think some error happened, hopefully I have it fixed now.
