Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Selective sync - Showing all folders marked for sync, even though I previously unselected many.
Hi,
I am using the selective sync option on my PC (Win 10, DB v202.4.5551) and I already have many folders set to web only. So, if I remember correctly, when I open the preferences and go to selective sync options, those folders shouldn't be marked. I could clearly see what folders will be stored locally and which will be stored only on web.
Today I wanted to set few more folders to web only, but now in the selective sync options menu all folders are marked to be stored locally as well. They are actually not stored locally as per my previous selection, but they are shown as marked in that menu. So, I am afraid that if I make any changes in those settings, all marked folders will be set to locally stored and downloaded to my PC.
Hopefully I am making sense and you can understand what I am trying to say.
What to do, how to make changes in selective sync menu but not to have to manually search and un-mark folders I already am not storing locally and prevent a whole mess (I have a lot of folders set to web-only).
Thank you
Mateja
Thanks Nancy,
I kept taking off folders and got it so that it didn't need to sync. I believe reinstalling dropbox may have helped. I do plan to save files to a hard drive as I can't afford this happening again. I think some error happened, hopefully I have it fixed now.
25 Replies
Replies have been turned off for this discussion
v202.4.5551
- Jay
Dropbox Community Moderator
Hi cs28, thanks for the info, could you get in contact with the support team directly for them to investigate this in more detail?
Hi, Walter. The OS is the same and I don't recall uninstalling / reinstalling the Dropbox. There was no need. But it does update automatically I think. I am not sure when the issue first appeared, but I just noticed it recently when I wanted to change sync settings for some folders.
I started talking with your support team, hopefully they will be able to solve it.This is what it's supposed to look like
And this is what is showing if i go to my selective sync menu. Dropbox shows all folders being "checked" but it's not syncing those checked folders. I would assume if I clicked Update it would.Before I managed to respond to customer support with screen recording and screenshots, sync settings menu changed with added "how do you want to store new files" options (screenshot).
But more importantly, all unmarked folders in my sync menu are shown as unmarked again. Whoever did it, solved it. Hopefully it's the same for all other people with same issue.
How it was today, some 6 hours ago:
Old problematic situation from 6 hours ago
How it looks now (as it was supposed to be)
New updated, as it was before the problem.
I am having this exact problem no matter how many times I uncheck a box in selective sync it makes no difference and when I go back in they all checked again. Did anyone at dropbox fix this problem for you? I can't open any files or applications so can't work. Put a support request in but no one has got back to me.
