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OSHP367's avatar
OSHP367
New member | Level 2
2 years ago

Sent File Request - Other party gets error message that I do not have enough space.

I sent a file request.  The receiver has a 1.6 GB file to send to me.  When he drags the file onto my link, he gets a message that (my name) is low on space, and cannot upload the file.  According to my account, my 2 TB account has 1.9 TB available.  I certainly have plenty of space.  Any idea why this is happening?

 

Thanks!

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1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @OSHP367, welcome to our Community! 

     

    Would you mind taking a look at your plan page right here, and also send me a screenshot, please? 

     

    Is it possible that you have two Dropbox accounts, and that you may have confused the two? 

     

    Let me know more!

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