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prashant siya's avatar
prashant siya
Explorer | Level 4
2 years ago

share link download issue

Hello Dropbox Team, I am using Dropbox API "create_shared_link_with_settings" for preview and download files for users. So, Preview is working fine but last few days download is not work it's thro...
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BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi prashant siya,

 

Thanks for reporting this. I've checked with our engineering team, who is actively looking into a fix for these download issues. I will provide an update when I have more information.

 

Regards,

Ben

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi prashant siya,

     

    After further investigation, there doesn't seem to be a system-wide issue with downloads. Keep in mind that there is a limit to the size of folders that you can download, which the linked folder may exceed. From this Help Center Article:

     

    • You can only download a folder if it’s less than 250 GB (uncompressed) and has fewer than 10,000 total files. Files within deeply nested folders still count toward the 10,000 file limit.

    You'll need to generate download links for folders under the size and file limit. If this doesn't work, let me know and we can take another look!

     

    Regards,

    Ben

     

     

    • Здравко's avatar
      Здравко
      Legendary | Level 20
      2 years ago

      BenDBX, There appear some "noises" unrelated to any borders though! For instance I have a folder containing several dozen of files and total size 5~6MB. The link pointing there sometimes works sometimes no.

      When I try to download using "Download" button in preview, it ask me to log in!? The link is public! Follows what appears:

      Using the same link, when I transformed it to downloading one (dl=1 at the end), the downloading starts normally:

      Is this normal?! 🤔 During my first post in this thread try to download resulted in 400 HTTP status on  the same link. Now on, it works though. In all cases the links work unstable! This started recently, despite I cannot point exact moment.

      • Thomas-DBX's avatar
        Thomas-DBX
        Icon for Dropbox Product Manager rankDropbox Product Manager
        2 years ago

        Hi Здравко,

         

        You are actually still able to download shared folders & files without logging in. Upon clicking 'download' you will see a 'Log in or sign up' modal appear, and at the bottom of that modal there is an option which reads 'Or continue with download only' (see attached screenshot). Let me know if you are not seeing this on your end!

         

        Thanks,

        Tom

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