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KBettmann's avatar
KBettmann
Explorer | Level 4
3 years ago

Share link not working for the recipients, view only copy link. Never had this issue before.

I Share links roughly Once a month, rarely more, but have done so for about a year or so now and have never had an issue. This week the link I sent out came back with an issue. When I retried it, the...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
KBettmann wrote:

Unfortunately, I can't see what's not working, but I need this to be rectified as this could highly affect our projects.

You can use the link in an Incognito or private browsing session (or just sign out of the Dropbox website and these forums), and you'll see what everyone else sees.

  • KBettmann's avatar
    KBettmann
    Explorer | Level 4
    3 years ago

    Thank you! That never even crossed my mind!

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Did you give Rich's suggestion a go to see what people are seeing when accessing your shared links KBettmann? 

      • KBettmann's avatar
        KBettmann
        Explorer | Level 4
        3 years ago

        I wasn't able to access it that way. When I try to do it that way, it must be something the way things are setup with our network at work, it's automatically going to my account, or I have no issue seeing it, so I don't know what the problem is.... Why is there not one person who can directly email me and look into what I am referring to? I have to come into the community to ask for help, but I can't send links out to the community, and I can't see the errors... catch22.

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