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Shared Excel files on mac not showing in Recents and also changes made by other users not saving
Hi I'm using the latest version of Excel as of March 2023 and successfully storing files locally on my synced dropbox folder. The files are also appearing on the Dropbox server which is fine.
I...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi david0001, amazing job providing all the info, thanks for that!
So, just to clarify, the files you showed me in the screenshot are all recent files that you see coming from the Dropbox folder, right?
I would like for you to locate your Dropbox icon. It would be on the menu bar, next to your WiFi and if you hover your mouse there that should let you know the status and version of the application. Can you let me know more?
Now, as for the changes in the shared folder here is the thing: it seems to be a syncing issue on their device. Provided this was a syncing issue between your app, then you should be able to see the changes they make online, which would indicate that your app isn't syncing these edits.
Since you don't see those changes online either, that means that there is a slight issue on their app, that doesn't allow for the changes to immediately sync. Since there's not much we can do on our end, without the presence of the person experiencing the issue, I would suggest that you share this Help Center article with them, and also ask them to contact us directly about this.
I hope this clarifies!
Hi Megan
Here is a grab from my dropbox sync today.
As you can see there are two XL files that have synced about 7 hr ago.
However, they don't show on recents (see the image) on my mac and also the changes made by my colleague are not recorded as they edited the file only a few hours ago, which its't recorded.
So that is the problem in one screen.
Hope this helps.
