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fbell1's avatar
fbell1
New member | Level 2
3 years ago

Shared folder is only visible online

Hello,    I have used DropBox for the last 5+ years and have never had this issue.. My coworker has added a folder within one of our shared folders but I am unable to view locally from the window...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi fbell1, thanks for bringing this to our attention.

 

It does sound like there are invalid characters in the folder name, since it is visible on the site and mobile app.

 

Are you certain that the file doesn't contain a : or | symbol, or other incompatible characters?

 

This will help me to assist further!

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